Reservation Terms

These terms apply to reservations made directly with us (website, email, WhatsApp or in person). Reservations made on Airbnb are governed by Airbnb's terms.

C1 Who is hosting you

The accommodation is provided by the owner and lessor of the apartment you reserve:

• Apartments 1 and 2: one of the two owners.
• Apartments 3, 4, 5 and 6: the other.

If your reservation includes apartments of both, each one provides their own. Their names and addresses are given in the Legal Notice.

• Trade name: Amargura 62.
• Address: Amargura 62, between San Ignacio and Mercaderes, Habana Vieja, Havana, Cuba.
• House phone: +53 55391631.
• Email: bookings@amargura62.com.

C2 Who can book

The person making the reservation must be of legal age and is responsible for the reservation and for those who accompany them.

C3 Price

• Before you pay, you see the total price of your stay in euros. It is the final price of the accommodation: no taxes or charges are added on arrival.
• The services you order separately (breakfasts and meals, taxis, activities, minibar, laundry and others) are paid for separately, at the price shown when you order them.
• If you have a discount code, it is valid only for the direct reservation you make on this website. It can be combined with the discounts for booking in advance or at the last minute that you already see in the price. It has no cash value and cannot be exchanged for cash, and the total for your stay never goes below €1.

C4 Payment

• All amounts are in euros. You can pay by card or by bank transfer.
• If you book on our website, you pay 100% when you book.
• If you book by email, WhatsApp or in person, you make a first payment to confirm the reservation and the balance before arriving. We tell you the amount of the first payment when you book. For the first payment we send you a payment link (or you pay in cash, if you book in person) and we hold your dates for 24 hours; if it is not paid within that period, the dates are released. Your reservation is confirmed when we receive the first payment.
• The balance of a reservation made by email, WhatsApp or in person you pay with a payment link that we send you, by bank transfer or on your arrival, before your stay ends.
• By card: you pay on the secure page of our payment provider, to which our website or our payment link takes you. We neither see nor store your card details. On the website, while you pay, we hold your dates for a few minutes. Your payment is confirmed when the provider confirms it, and we send you the confirmation by email. If the payment is not completed, the reservation is not created.
• By bank transfer: we give you an account number assigned only to you, from our payment provider. Transfer the indicated amount to that account. When it arrives, we recognize it without you having to do anything else and we send you the confirmation by email. If we give you one of our own bank accounts for the transfer (for example, in a reservation made by email), we check the payment ourselves at the bank.
• On the website, after making the transfer of the payment, select "I have paid". Your reservation becomes pending and the dates are held for you.
  • If the money has not arrived yet, upload the proof of payment for the transfer within the next 24 hours.
  • The reservation is only confirmed when you receive our confirmation email.
  • If 72 hours after you select "I have paid" we have received neither the money nor the proof of payment, the reservation is canceled automatically and the dates are released. We will let you know by email.
  • If you have already sent the proof of payment, the reservation stays pending until we review it.
• If we receive less than the amount due (for example, because your bank deducted a fee), we will let you know: we may ask you for the difference before confirming the reservation or charge it on your arrival.
• We will never ask you for card details or passwords by email, message or telephone: the card is only entered on the payment provider's page. Beware of scams: if you receive a message that claims to be from Amargura 62 and gives you a different account number to pay, do not pay and write to us first. We never change by message the account we have already given you.

C5 If you cancel

The cancellation policy of your reservation is shown before you pay and in the confirmation. Unless a different one is stated there, it is this:

• The days are counted from the date you cancel to the arrival date, in calendar days and according to Cuba time: if you cancel exactly 15 days or exactly 7 days before, the 50% applies.
• No-show: if 24 hours after the check-in time of your first day you have not shown up or let us know, we will assume that you are not coming: the reservation is canceled, the dates are released and the row "Less than 7 days before, or you do not show up" applies. If your flight is delayed, let us know through the channel you prefer and we will wait for you. If you let us know before those 24 hours have passed, we keep the apartment for you and what we have agreed in writing applies and, if we have not agreed anything, the row "Less than 7 days before, or you do not show up" applies.
• To cancel, write to us or do it from the Guest Portal.
• We refund the money by the same method you paid with, within a maximum of 14 days from when you cancel: to your card, if you paid by card, or by bank transfer, if you paid by bank transfer. In that case, we or our payment provider will then ask you for the account to refund it to; we do not store it. When you see it on your card or in your account also depends on your bank.
• The percentage is applied to what you paid. If the result is not a whole number of euros, it is rounded up to the next whole euro (for example, 50% of €251 is €126). We do not deduct fees of our own; the fees your bank charges for receiving the transfer are not up to us.
• A discount code and the returning-guest discount cannot be combined: the larger one applies.
• If you used a discount code or a returning-guest discount and we refund you 100%, you can use it again; otherwise, it counts as used. Discounts cannot be exchanged for cash.
• If you leave before the departure date, unused nights are not refunded, unless we offer you something else.

C6 Right of withdrawal

Because this is accommodation for specific dates, the 14-day right of withdrawal that applies to distance contracts does not apply. The cancellation policy in clause C5 does apply.

C7 If we cancel or change your reservation

If for a reason not attributable to you we cannot host you in the reserved apartment, we will offer you another one with equal or better features. If it does not suit you, we refund 100% of what you paid.

C8 Number of people

• Only the people named in the reservation may stay, within the capacity of the apartment.
• If more or fewer people arrive, let us know: only we can change it, and the price may change.

C9 Check-in, arrival and departure

• Before arriving or on arrival, the check-in must be completed with the details of all the people who stay. For each adult we ask for their valid and in force passport or, if Cuban, identity card (DNI); for minors, only name and date of birth. The person making the reservation can do it for everyone, from the Guest Portal.
• The access codes appear in the Guest Portal 72 hours before your arrival. The Portal is optional: we also give them to you when you arrive.
• The check-in and check-out times are those stated on the apartment's page and in your reservation.
• Late check-out and early check-in. If the apartment is free on the night of your departure day, you can ask to stay later; if it was free the night before your arrival day and is clean, you can ask to check in earlier. It is free of charge, but not guaranteed: it depends on nobody else needing the apartment. If a reservation comes in that prevents it, we may cancel your late check-out or early check-in: the usual time will apply again and we will notify you through the Guest Portal and the contact method you gave us. Your reservation and its price do not change. For other times, ask us.
• Luggage. If you arrive before your apartment is ready, or your flight leaves after you leave it, you can leave your luggage at the house free of charge, at the times we tell you. We keep it carefully in a closed-off area of the house, but it is not a supervised left-luggage service. Do not leave money, documents, jewelry, electronic devices or other valuables in it: take them with you. We are not responsible for those items if you leave them in the luggage, unless we cause the damage on purpose or through gross negligence. For anything else, if it is lost or damaged while we keep it, the person who hosts you is responsible (C1), unless it is caused by an external event we cannot avoid or by the person who leaves the luggage.

C10 House rules

• Respect the rules of the apartment stated on its page (for example, about smoking or pets) and the neighbors' rest.
• Quiet hours: from midnight to 8:00 AM, avoid conversations and noise in the courtyard; if you want to keep the night going, the roof terrace is a better place.
• You may receive visitors. If someone stays overnight, they must register with their identity document (Cuban law requires it) and pay the extra-person fee, if it applies, within the capacity of the apartment.
• Parties are not allowed.
• If you seriously break the rules or put people or property at risk, we may ask you to leave the apartment without a refund.

C11 Damage and forgotten items

• You are responsible for damage that you or your companions cause intentionally or through negligence. We will let you know and, if it applies, it will be included in your check-out bill.
• If you forget something, we will keep it and let you know.

C12 Your data

We handle your data according to our Information about data protection. Commercial messages and the use of your photos are optional and are decided separately.

C13 Complaints

If something did not go well, write to us at bookings@amargura62.com. We will reply as soon as possible and within a maximum of one month.

C14 Governing law

These terms are governed by the law of the Republic of Cuba, where the accommodation is provided. If you are a consumer and live in another country, you keep the protection that the law of your country gives you and that cannot be excluded by contract.

C15 Changes

We may update these terms. The version you accepted when you booked applies to your reservation. If a change affects the use of your data, we will let you know by email at least 3 months in advance.