Frequently asked questions

No. It's served in the courtyard, you order it from your Portal after check-in, and it's paid for separately.

The apartment is ready from 3:00 PM and you leave it before noon.

Yes, if nobody is leaving your apartment that day. Ask us with your arrival time and we'll confirm.

Yes, if nobody is coming into your apartment that day: you can stay later, at no cost. Ask us and we'll confirm.

Yes. If you arrive before the arrival time or leave after the departure time, we'll keep them for you. Write to us with your time.

From your Guest Portal, whenever you like after you book, or when you arrive at the house, with us. One person can do it for the whole group.

In your Portal, 72 hours before your arrival. For security, we never send them by email.

If you book on the website, you pay everything when you book, by card or bank transfer.

Yes, you can pay for the reservation by card or bank transfer. What you order during your stay is paid in cash; you can also pay by card, with a surcharge.

Yes, for a pet fee. Let us know when you book.

Of course. The price of each apartment is for two people, and from the third person there's an extra-person fee: for children aged 4 to 12 it's a little more than half of the adult one, and children aged 3 or under don't pay. If you need a crib, ask for it when you book.

Yes. All the apartments are fully air-conditioned.

Yes, included. It works while there's power, and in Cuba the connection can fail for a while: read our tips in "Internet in Cuba". If the power goes out, you have fans and battery-powered lights, and a power bank to charge your phone.

Not inside the apartments, but you're welcome to smoke in the courtyard and on the roof terrace.

The historic center is one of the areas of Havana with the fewest power outages. Even so, every apartment has fans and battery-powered lights, and a power bank to charge your phone.

With the power on, the courtyard and the roof terrace are quiet. If there's a blackout at night, the battery-powered lights let you move around safely: keep your phone flashlight handy, go slowly on the stairs (there are 36 steps) and, if you have an emergency, at night you can also call the house manager on WhatsApp from your Portal.

Yes. All the apartments are one floor up, with 36 steps. If they're difficult for you, write to us before you book.

The street is pedestrian. About 50 meters away there's a paid parking lot.

Yes. If someone stays overnight, they have to give us their identity document and pay the extra-person fee, if it applies. Parties aren't allowed.

Yes, everything in the historic center. The four squares, from the door: Plaza de San Francisco, 1 minute; Plaza Vieja, 3; Plaza de Armas, 7; and Plaza de la Catedral, 9. The Capitolio and the Malecón, 15. For Vedado or the beach, we arrange a taxi for you.

Yes, in all the apartments with a kitchen. La Playa is a room and doesn't have one.

Near the house there are private stores, farmers' markets for fruit and vegetables, and bakeries. In Cuba it isn't always easy to find everything, so we have them marked on the map in your Portal, and when you arrive we tell you which ones suit you best depending on what you're looking for.

If you need Cuban pesos, we'll help you.

It's an area with plenty of life, pedestrian streets and light at night. As in any city with tourism, look after your belongings where there are crowds and carry only the cash you're going to use. If you're unsure about a place, ask us.

It depends on your nationality: check with your airline or the Cuban consulate. In addition, all travelers, children included, must complete the D'Viajeros form before arriving, at dviajeros.mitrans.gob.cu.

By email, at bookings@amargura62.com, or on WhatsApp from the button on this website.

U.S. rules on travel to Cuba are set by the U.S. government and change often. Amargura 62 cannot tell you whether your trip is authorized or which travel category applies to you; this is not legal advice. Please check the official sources:

• U.S. Department of the Treasury (OFAC): Cuba sanctions
• OFAC: Cuba frequently asked questions, including travel
• Federal regulation (31 CFR § 515.560): travel-related transactions
• U.S. Department of State: Cuba Prohibited Accommodations List

Links checked on October 15, 2026.